Frequently asked questions
Browse detailed answers about our import, export, customs clearance, and consulting support. Need something specific? Contact our team.
We begin with a discovery session to understand your products, trade lanes, and regulatory profile. Within five working days we provide a tailored operating plan covering documentation flows, system integrations, KPIs, and escalation paths. Once approved, we launch a pilot lane before scaling to additional origins and destinations.
We regularly manage projects for consumer electronics, fashion, pharmaceuticals, industrial equipment, and FMCG. Our team can support temperature-controlled shipments, oversized cargo, and goods subject to export controls or health authority regulations.
Yes. In markets where you do not have an entity, we can serve as importer or exporter of record, covering duty payments, VAT registration, statistical reporting, and recordkeeping according to local law.
We identify permit requirements during solution design and obtain approvals before cargo is dispatched. Dedicated compliance officers coordinate with customs, health, and security agencies, while on-site teams supervise inspections and maintain chain-of-custody documentation.
You gain access to a client portal with milestone dashboards, landed cost breakdowns, and compliance task tracking. Weekly status calls are combined with monthly performance reviews covering lead time, spend, and issue resolution metrics.
Yes. We analyse your import data for savings opportunities, implement duty drawback and free trade agreement programmes, and manage documentation to secure refunds or preferential rates while maintaining audit trails.