Services

Our import control tower connects your suppliers, forwarders, brokers, and warehouses on one operating cadence. We provide purchase order governance, milestone tracking, and documentation assurance so inventory lands shelf-ready and on schedule.

What we handle

• •Vendor qualification, compliance questionnaires, and SOP roll-out
• •Milestone management from PO release to final delivery with exception alerts
• •Document collation, legalization, and digital audit trails for every shipment

Visibility & reporting

• •Smart dashboards displaying lane performance, landed cost, and dwell time
• •Shared SLA scorecards by supplier and product family
• •Automated compliance reminders covering certifications and expirations

Onboarding process

1. Current-state assessment, lane mapping, and KPI definition
2. Supplier and forwarder enablement with document templates and EDI/API connections
3. Control tower activation with exception playbooks and escalation paths
4. Monthly governance meeting with opportunity backlog and continuous improvement plan

Deliverables

• •Import operating manual customized by origin and incoterm
• •Milestone KPI dashboard with automated distribution
• •Document compliance repository with retention policy

We coordinate licences, bookings, carrier instructions, and buyer milestones so every order leaves the origin correctly declared and communicated. Our export desks keep customers informed and provide proactive solutions for controlled or high-touch cargo.

What we handle

• •Export compliance reviews covering ECCN/HS, licence validity, and end-use statements
• •Document drafting (CI, PL, COO, ATR, GSP) aligned to buyer specifications
• •Carrier booking, VGM submission, and shipment pre-alerts in customer ERP/portals

Communication toolkit

• •Automated milestone emails in 12 languages with buyer-facing attachments
• •Exception command centre integrating customs, production, and logistics stakeholders
• •Performance dashboards showing DIFOT (delivery in full and on time) by customer

Execution playbook

1. Route feasibility and licence assessment with customer requirements captured
2. Shipment registration, document drafting, and compliance manager approval
3. Carrier booking, cut-off control, and customer pre-alert release
4. Post-departure audit with POD capture, KPI update, and corrective action if required

Deliverables

• •Export process map per product family and destination
• •Licence tracker with renewal alerts and repository
• •Buyer-facing milestone matrix with escalation contacts

Our licensed brokers and compliance specialists file import and export declarations across Asia, Europe, and the Americas. We combine precise HS classification, valuation support, and inspection management to keep your goods moving without surprise penalties.

Core capabilities

• •HS classification and binding ruling management with legal references
• •Customs valuation support including transfer pricing alignment
• •Origin determination, certificates (FORM A/EUR1), and preference validation
• •Transit, bonded warehouse, ATA carnet, and temporary import programmes

Our clearance method

1. Pre-entry audit: documents validated against compliance checklist and licence roster
2. Declaration preparation: HS, value, and origin confirmed with decision log
3. Submission & monitoring: electronic filing, inspection presence, and customs liaison
4. Post-entry review: discrepancy resolution, payment confirmation, and analytics update

Deliverables

• •Classification database with audit trail and review cadence
• •Compliance dashboard tracking duties, taxes, and exceptions
• •Regulatory update bulletins tailored to your product portfolio

We analyse tariff schedules, free trade agreements, and special regime programmes to uncover bottom-line savings. From duty drawback to bonded solutions, our specialists build quantified business cases and implement the controls necessary to realise and protect the benefit.

Savings levers

• •FTA qualification and certificate management with supplier solicitation campaigns
• •Duty drawback, inward processing relief, and bonded warehouse feasibility
• •Tariff engineering and classification reviews aligned with product development
• •Landed cost modelling at SKU, lane, and customer level with scenario planning

Engagement steps

1. Opportunity assessment: trade flow analysis, savings forecast, and prioritised roadmap
2. Design & enablement: data collection, supplier certification, and process build
3. Implementation: system configuration, SOP issue, and benefit tracking
4. Governance: KPI cadence, audit support, and continuous optimisation

Our logistics coordination team manages capacity, bookings, consolidations, and exception handling across air, ocean, rail, and road. We orchestrate partners under unified SLAs while feeding real-time data back to your production and customer service teams.

Control tower services

• •Carrier procurement, rate management, and allocation planning
• •Consolidation and deconsolidation planning with cross-dock visibility
• •Exception desk with end-to-end escalation and contingency routing
• •Warehouse and last-mile integration including ASN and proof-of-delivery feeds

Technology & analytics

• •Shipment control platform with predictive ETA, dwell, and disruption alerts
• •Performance dashboards with cost-to-serve, carrier scorecards, and CO₂ tracking
• •API/EDI integration with ERP, WMS, TMS, and visibility providers